FAQs

We do not issue refunds. If you are not sure if the software is suited for your organization, download the trial version first.

The payment is one-time. After you pay the one-time price of the theme, you will never be charged for it. But you can buy extended support after your support expires after 6 months.

You can contact sales to buy extended support.
If you do not which to choose this option, you can still use the software but you won’t be able to install any new versions or upgrades.
Unfortunately, our support team won’t be able to assist you if you contact them with any issues after the covered period.

In brief, we are responsible for the features that are advertised in the documentation. So we will do the following:
– Solve bugs if there is any (bug means if any feature is not working as it should)
– If you have any question we will answer it
– After your installation if you face any issues/bugs, we can look into your deployment or server, but we don’t guarantee any solution or custom works there.

Warranties

• Software

  Datamaker warrants that, during the 180-day period (the “Software Warranty Period”) that commences on the date that Datamaker Enabled Use of the Software (whether for an initial license purchase or for Maintenance Software), the Software, when properly used, shall perform substantially in accordance with the Documentation. Datamaker warrants that, at all times, the Software shall be free of any harmful or malicious code. Datamaker does not otherwise warrant or represent that Customer’s use of the Software will be uninterrupted or error-free. If Customer reports to Datamaker in writing within the Software Warranty Period any nonconformity between the Documentation and the Software (a “Warranty Claim”), and if Datamaker is able to replicate and verify that such nonconformity exists, Datamaker shall attempt to correct such nonconformity and supply Customer with such correction at no additional cost. If such efforts are unsuccessful and the nonconformity is material, Customer’s sole remedy for a breach of the warranty described in this section 5.1 shall be as follows: Customer may terminate this Agreement, discontinue use of, and return or destroy all copies of the Software, and Datamaker will ensure that Customer receives a refund of the fees paid for the Software or the Maintenance Software (as applicable) during the applicable Software Warranty Period.

• Customer Support

  If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Datamaker warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Datamaker will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Datamaker’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Other Limitations
    • Third-Party Implementation
      Unless Datamaker has agreed in writing to provide software implementation services to implement the Program at Customer’s place of business, Customer is responsible for engaging a qualified party to provide implementation services. Customer is responsible for independently investigating the skills and qualifications of such party. Datamaker shall have no liability whatsoever for any failure associated with such implementation services, even if the party Customer engages is an “authorized” or “certified” reseller, consultant, or installer of Datamaker products.
    • Modifications
      Datamaker shall not have any liability under these limited warranties for any Software that has been modified, lost, stolen, or damaged by accident, abuse, or misapplication.

• • • No Other Warranties
      No employee, agent, or representative of Datamaker, nor any reseller or any other third party, is authorized to make any warranty with respect to the Software, and Customer may not rely on any such purported warranty.

• DISCLAIMER OF ALL OTHER WARRANTIES

  EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, THE SOFTWARE IS PROVIDED ON AN “AS IS” BASIS AND IS ONLY FOR COMMERCIAL USE, SUBJECT TO ANY RESTRICTIONS IN THIS AGREEMENT OR THE DOCUMENTATION. Datamaker, ON BEHALF OF ITSELF, ITS AFFILIATES, AND ITS LICENSORS, DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL OTHER REPRESENTATIONS, WARRANTIES, AND GUARANTEES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THOSE (I) OF MERCHANTABILITY OR SATISFACTORY QUALITY, (II) OF FITNESS FOR A PARTICULAR PURPOSE, (III) OF NON-INFRINGEMENT AND (IV) ARISING FROM CUSTOM, TRADE UDatamaker, COURSE OF PRIOR DEALING OR COURSE OF PERFORMANCE. NEITHER Datamaker, ITS AFFILIATES, NOR ITS LICENSORS WARRANT THAT CUSTOMER’S USE OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SOFTWARE, DOCUMENTATION, AND/OR THE INFORMATION OBTAINED BY CUSTOMER THROUGH USING THE SOFTWARE WILL MEET CUSTOMER’S REQUIREMENTS OR PRODUCE PARTICULAR OUTCOMES OR RESULTS. Datamaker IS NOT RESPONSIBLE FOR ANY PERFORMANCE ISSUES OR ERRORS WITH THE SOFTWARE THAT ARISE FROM CUSTOMER’S DATA OR ANY THIRD PARTY. CUSTOMER ACKNOWLEDGES THAT Datamaker DOES NOT PROVIDE ANY ACCOUNTING, TAXATION, FINANCIAL, INVESTMENT, LEGAL, OR OTHER ADVICE TO CUSTOMERS, USERS, OR ANY THIRD PARTIES.

The payment is one-time. After you pay the one-time price of the theme, you will never be charged for it. But you can buy extended support after your support expires after 6 months.

We do not issue refunds. If you are not sure if the software is suited for your organization, download the trial version first.

We currently support all commercial OS, but the software is optimized to run on Linux instances (Debian, RHEL).
The software can also be deployed in a cloud environment. We currently support AWS, Azure and GCP.

For the moment, we only support MySQL (MariaDB) version 8.3.

Here is a list of output systems we can write to:

1. AMAZON
   1. Amazon Glacier
   2. Amazon Kinesis
   3. Amazon S3
2. AZURE
   1. Azure Blob Storage
   2. Azure Datalake
   3. Azure Event Hub
   4. Azure Storage Queue
3. BASE
   1. Cifs
   2. Copy
   3. Email
   4. File
   5. Ftp
   6. Http
   7. Jdbc
   8. Jms
   9. Log
   10. Proxy
   11. Sftp
   12. Socket
   13. String
   14. Web Dav
4. ELASTIC
   1. Elastic Search
5. GOOGLE
   1. Google Cloud Storage
   2. Google Pub Sub
6. HADOOP
   1. Hdfs
   2. Knox Ouput Sink
   3. Web Hdfs
7. IBM
   1. Ibm Cloud Object Storage
8. KAFKA
   1. Kafka
9. SINK
   1. Object
10. SOLR
    1. Solr